{"id":18447,"date":"2022-07-12T14:00:00","date_gmt":"2022-07-12T12:00:00","guid":{"rendered":"https:\/\/archibat.com\/blog\/?p=18447"},"modified":"2023-04-25T12:19:55","modified_gmt":"2023-04-25T10:19:55","slug":"un-cafe-qui-repense-le-service-client-apres-la-pandemie","status":"publish","type":"post","link":"https:\/\/archibat.com\/blog\/un-cafe-qui-repense-le-service-client-apres-la-pandemie\/","title":{"rendered":"Un caf\u00e9 qui repense le service client apr\u00e8s la pand\u00e9mie"},"content":{"rendered":"\n

James Freeman, le fondateur de Blue Bottle Coffee<\/a>, a propos\u00e9 \u00e0 Schemata Architects de travailler sur le projet de ce nouveau caf\u00e9, au c\u0153ur de la ville de Shibuya, au Japon. L\u2019entreprise souhaitait r\u00e9pondre \u00e0 la probl\u00e9matique du service client en face \u00e0 face, qui devient de plus en plus compliqu\u00e9 en raison de la pand\u00e9mie de COVID-19. De nouvelles solutions devaient donc \u00eatre cr\u00e9\u00e9es pour un service client indirect, efficace et rapide tout en restant convivial. <\/p>\n\n\n\n

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Le design des architectes a \u00e9t\u00e9 inspir\u00e9 par l’image d’une ruche et ses alv\u00e9oles. \u00ab Jusqu’\u00e0 r\u00e9cemment, il \u00e9tait important de toujours placer le comptoir devant l’entr\u00e9e pour accueillir les gens, mais malheureusement, ce n’est plus faisable. Maintenant, la cl\u00e9 \u00e9tait de savoir comment transmettre cet aspect chaleureux de mani\u00e8re indirecte \u00bb expliquent les architectes. \u00ab Nous avons d\u00e9cid\u00e9 d’utiliser essentiellement du bois pour cr\u00e9er la structure des casiers. L’ouverture et la fermeture des portes des casiers g\u00e9n\u00e8re une lumi\u00e8re douce et leur surface en acrylique a \u00e9t\u00e9 d\u00e9poli pour laisser l\u2019\u00e9clairage se diffuser agr\u00e9ablement \u00e0 l\u2019ext\u00e9rieur. \u00bb<\/p>\n\n\n\n

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Ce dispositif de vente de style casiers est d\u00e9sormais disponible \u00e0 l’avant du magasin, o\u00f9 les clients peuvent commander et acheter des boissons \u00e0 partir d’un terminal de commande de boissons d\u00e9di\u00e9 m\u00eame si l\u2019attente peut parfois \u00eatre un peu plus longue. <\/p>\n\n\n\n

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A terme, les consommateurs pourront commander \u00e0 distance via une application mobile et r\u00e9cup\u00e9rer leur tasse de caf\u00e9 sans attendre.<\/p>\n\n\n\n

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Cr\u00e9dit photos :<\/strong> Takumi Ota<\/a><\/p>\n\n\n\n

Architectes\u00a0:<\/strong>\u00a0\u00a0Schemata Architects<\/a><\/p>\n\n\n\n

\n\n\n\n

Vous recherchez un poste en Architecture d’int\u00e9rieur ?<\/strong> D\u00e9couvrez nos offres d\u2019emploi !<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

James Freeman, le fondateur de Blue Bottle Coffee, a propos\u00e9 \u00e0 Schemata Architects de travailler sur le projet de ce nouveau caf\u00e9, au c\u0153ur de la\u2026<\/p>\n","protected":false},"author":2,"featured_media":18448,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3],"tags":[3271,3269,3265,3272,2446,1255,3270,3267,3268],"class_list":["post-18447","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-architecture-et-design","tag-alveoles","tag-blue-bottle-coffee","tag-cafe-shop","tag-casiers","tag-covid-19","tag-japon","tag-ruche","tag-schemata-architects","tag-shibuya"],"acf":[],"yoast_head":"\nUn caf\u00e9 qui repense le service client apr\u00e8s la pand\u00e9mie – ArchiBat Mag<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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